Bose

At Bose®, we have a passion for doing things that are better. We create experiences for our customers that are enlightening, unique and delightful.

Brand Information

Guiding principles
These are the enduring principles we think about every day, to make decisions both big and small.

Innovation and technology
that deliver demonstrable benefits to customers.

Teamwork and collaboration
that inspire our best people to stay and others to join.

Growth
to reach more customers with the benefits of our technology and to provide opportunity for our employees.

Financial viability
of the business so that we can self-fund research, innovation and growth over the long run.

Essence and values

These are the qualities that each and every employee knows is expected of them, and the qualities that make up the foundation of Bose® culture.

At Bose®, we have a passion for doing things that are better. We apply the highest level of scientific enquiry and invention to the discovery of new concepts and the development of new products. We create experiences for our customers that are enlightening, unique and delightful. We seek to develop an environment that challenges us to pursue excellence and to reach our fullest human potential.

INTEGRITY

We conduct business with integrity.

We must demonstrate the highest standard of business ethics in our dealings with our customers, suppliers and each other. We must gain the support and trust of others and build our reputation through individual integrity and respect. Bose® employees are expected to be open and honest in all business matters and to act consistently with the values we share as a company.

EXCELLENCE

We pursue excellence in everything we do.

Excellence is our way of life. It has always been integral to our business. We expect our products, people, practices and leadership to exemplify it. Our attitude is to always challenge ourselves and each other to be better.

INNOVATION

We encourage innovation in all aspects of our work.

Research, innovation and invention are the essence of our company. Our success results from exploring new methods and ideas beyond conventional boundaries. Innovation must be driven across the company into every aspect of our work. We must foster an environment that encourages individuals to stretch their imaginations and abilities and gives them the freedom to pursue their ideas.

PASSION

We have a passion for what we do and what Bose stands for.

Our passion and enthusiasm for what we do enable us to achieve the high standards of performance and innovation we have set for ourselves. We believe that people who are focused, internally motivated and energised by what they do spread their enthusiasm to others. We derive great benefits from individuals who champion their ideas and from leaders who inspire us to higher levels of achievement.

RESPECT

We treat others with respect. 

Mutual respect and trust form the foundation for effective working relationships. We recognise that cooperation with each other and between groups is vital to our success. This means that each and every one of us must communicate openly, value different opinions and treat each other with fairness and respect.

VALUE

Together, we create value for our customers. 

We must work in concert with our colleagues to ensure that all our contributions add value for the customer. We have a customer perspective; we always try to understand their needs; we create products and services of lasting quality that delight them in unexpected ways.

Warranty Information

Bose Limited Warranty

Bose Corporation (“Bose”) warrants your product against defects in materials and workmanship

when purchased directly from Bose or a Bose authorized reseller. This warranty is extended

only to the original end-use purchaser or the person receiving the product as a gift and shall not

be extended to any other person or transferee. The warranty is valid from the date of retail

purchase for a period of 1 year and a period of 5 years for passive, non-powered loudspeakers.

In the case of a covered warranty defect, Bose will at its option: (A) repair the product using new

or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or

(C) provide a partial or full refund of the original purchase price to you in exchange for return of

the product.

This warranty does not cover defects or damage arising from improper use or maintenance,

normal wear and tear, commercial use, accident or external causes. Unauthorized repair,

modification or customization of your product voids this warranty.

For warranty service on covered defects during the warranty period, contact Bose using the

contact information at worldwide.bose.com/contact for your country/region. Prior to providing

warranty service, Bose may require you to provide proof of purchase details, including but not

limited to a receipt or sales invoice.

This limited warranty gives you specific rights that are in addition to other rights you may have

under applicable laws, including your rights against the person who sold the Bose product to

you. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE

AND EXCLUSIVE WARRANTY PROVIDED BY BOSE. BOSE DISCLAIMS ALL OTHER

WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY

WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR

PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND BOSE’S LIABILITY

SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.

For Bose® noise-masking sleepbuds™, this Bose Limited Warranty applies for a period of 2

years.

Extended Information

Orders for single units will not be processed unless they are in viable Programs.